We want you to feel empowered in our designs. If a piece does not meet your expectations, our return policy is designed to be as elegant and seamless as our silk.
3.1 The “Pristine State” Requirement
You may request a return within 7 days of delivery, provided the item is in its original condition:
- Unworn & Unwashed: The garment must show no signs of perfume, makeup stains, or laundering.
- Tags Intact: All original branding and security tags must remain attached to the fabric.
- Original Packaging: The item must be returned in its original EthnicEdge box or protective bag.
3.2 Non-Returnable Items
For hygiene and artisanal integrity, we cannot accept returns for:
- Custom/Stitched Orders: Any garment that has been tailored to your specific measurements.
- Jewelry & Accessories: Due to hygiene standards.
- Sale/Clearance Items: Products purchased during “End of Season” or “Flash Sales” are considered final sale.
3.3 The Return Process
- Request: Email
returns@ethnicedge.storewith your order number and photos of the garment’s tags and condition. - Inspection: Once the item is received at our hub, it undergoes a 48-hour quality check to ensure no threads have been pulled or colors faded.
- Logistics: For defective items, we cover the shipping. For “Change of Mind” returns, a standard logistics fee of PKR 300 will be deducted from the refund.
3.4 Refunds & Exchanges
- Exchanges: We offer size exchanges for unstitched or standard-sized items, subject to availability.
- Refund Channels: Approved refunds are processed via bank transfer or original payment method within 10–15 business days. We also offer “Edge Credits” for immediate use on your next purchase.